Communications Simplified
Communication is today the backbone of every organization. From small to large organizations with many offices at multiple locations, communication needs of each are unique. The right platform, to manage the communications, increases organizational collaboration, productivity and flexibility to respond to changing business environments. Our offerings include:
UNIFIED COMMUNICATION & COLLABORATION (UCC)
Unified Communication and Collaboration is an IP Telephony solution that integrates real-time enterprise communication services such as voice, video, instant messaging, presence, conferencing, collaboration, unified messaging and mobility to enhance organization convenience. We offer secure, scalable and innovative UCC solutions including hybrid communication which combines IP Telephony and legacy Analog Telephony for providing flexibility to the organizations. Hybrid systems ensures cost saving, investment optimization and assets utilization while providing advanced telephony features, newer applications and opportunities. A simplified architecture, a range of deployment models whether on premises or cloud and a management system that simplifies operations, reducing both CAPEX and OPEX. We offer
- UC solutions for SME and Large Enterprises
- IP-PBX and PBX solutions for SOHO and Small Business
- Varied range of IP phones including touchscreen, video and soft phone
- Media Gateways FXO, FXS, GSM
- Unified Communication and Centralized Management Software
CONFERENCING SOLUTION
With cost savings being at the forefront of organization decisions, voice and visual communication comes in as excellent virtual tool to enhance one’s presence in multiple locations for key decisions without the baggage of travel or relocation. Our Conferencing offerings includes high-definition boardroom solutions, desktop and mobility solutions and video for unified communication. These offerings include
- Video Room Systems from huddle room to board room
- Web Audio and Video Conferencing and Meeting solutions
- Conference Cameras, Speakers, Microphones
Customer Communication Management (CCM)
With our CCM solutions, organizations can manage all customer communications from digital and print channels from a single, central platform. The system map, merge and process data from all business applications. It creates templates to cover all organization’s fully personalized communication needs including notifications, correspondence, emails, statements, policies and more. And generate high volume physical and on demand digital communications at the speed and scale demanded by the organization. We provide the following solutions:
Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise. These are:
- Design-Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage and publish even the most complex and regulated communication templates.
- Customize-Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance.
- Produce-Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.
- Deliver-Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel coordination capability automatically attempts redelivery on alternate channels to ensure engagement.
- Transform to Digital-Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.
- Hosted Managed Services-Do more with less. Quadient Hosted Managed Services (QHMS) is a tailored service that empowers customers with the power of Inspire Flexwhile removing all the hassle of managing the application or its hosted infrastructure. With QHMS you benefit from the planet’s most intelligent CCM solution without any heavy lifting. Free IT for other business initiatives and let the experts get you to value quicker.
Archive & Retrieval-Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.
