OST Culture is the philosophical framework that forms the foundation and building blocks for business management at OST group. It covers fundamental thoughts related to the group and helps us to make the right choices, focus on our strategic priorities and pursue our ambitions for the future.
Purpose
To establish a business enterprise that generates opportunities and improves every life.
As we thought about what truly drives our purpose, while committed to explicitly defining a formal statement of purpose, we analysed our past achievements. We found that employment generation and improvement whatsoever we could make in the lives of the people we served, be it the customers, business partners, employees or communities, were the most satisfying reasons.
Vision
To become the most trusted partner in the industry with technical capabilities and intelligent value offerings.
Our customers must perceive us as the most valued and strong business partner who helps them achieve their goals. Such partnership depends on trust – and our company is built on the foundation of trust. Their trust is something we must earn everyday. We are achieving this by creating exceptional value for the customers with quality offerings, strong relationships, outstanding operations and logistics, and unmatched services.
Mission
Continuously evolve with the rapidly changing markets and optimise the operations, solutions and technologies.
We think that survival in today’s rapidly evolving business environment is dependent on company’s ability to evolve with changing scenarios. We always strive to optimise our solutions, processes, operations and technologies around widely accepted industry standards.
Core Values
We consider being a values-driven organisation to be one of the core strengths of our Company. Since its inception, OST has been governed by its core values. We have created these values through experience. These values shape the culture and define the character of the Company. These values should inspire us to a level of excellence that maximises value for customers, business partners and shareholders, while supporting our employees and the communities in which our employees live and work. Our values are intended to be a foundation for our behaviours and beliefs we are committed to as a Company. By adhering to these core values at all times, we strive every day to achieve our vision.
Putting our People first
Regard our people as the most valuable asset.
We believe that attracting, motivating and retaining competent and committed people will position OST at the forefront of the industry. The passion of our people is a key driving force in our success. We inspire them to rise beyond their boundaries, empower them to perform distinctively and invest in developing their inherent character and capabilities to excel in their role. While we evaluate and reward them with fairness and respect, we have created a company culture wherein all work with pride and confidence. In line with our purpose, we aim to grow for the growth of our people.
Progressing with Partners
Together we create enduring value.
We see our technology partners, suppliers, channel partners and other business partners as invaluable contributors to our success through their support in every aspect of business activity. Always learning from and enhancing the capabilities of each other, we aim at the common goals of sustained growth and prosperity. We cannot do business with our customers without the their cooperation. We build strong, long-term and mutually beneficial relationship.
Creating Customers for life
Seek to be their valued and trusted partner.
We always strive to extend our strong and long-term relationship with customers well beyond technical and environmental support, into.the role of trusted advisor. We take a customer-centric approach in all our business activities. We are passionate to their success and always strive to provide exceptional value and delightful experiences that exceed their expectations. We ensure that customers have positive and consistent image of our organisation.
Being Trustworthy
Do the right thing.
Gaining the trust of everyone around us is the core and basis for everything. We act with integrity and reflect honesty, fairness, ethics and transparency in all we do and say. We deliver on every promise, every time and are accountable for the actions and business decisions. We show empathy in all situations and in every relationship.
Always putting the relationships first, while remaining loyal and steadfast in difficult times. While we are always confident of our capabilities, we try to be consistent in our deliveries.
Being Respectful to everyone
Treat others the way we wish to be treated.
We maintain respectful relations with employees, customers and business partners always honouring their rights and beliefs. We treat everyone with fairness, trust, dignity and equality eliminating all kinds and forms of discrimination, whether based on race, ethnicity, nationality, gender, sexual-orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. We recognise, respect and value diverse talent, experience and knowledge.
Going Above and Beyond
Good enough is never good enough.
We aim to pursue a standard of excellence in the way we work. We continually acquire new knowledge to be experts in our fields. We prepare for possibilities before these arrive with proactive approach and accept responsibility by thinking and acting like owners. We constantly innovate to look for better ways for delivering value. We work as a team to achieve our goals and milestones. Our thrust to continuously improve the processes by working in an effective way and using best available technologies, ensures better efficiency.
