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Communications Simplified

Communication is today the backbone of every organization. From small to large organizations with many offices at multiple locations, communication needs of each are unique. The right platform, to manage the communications, increases organizational collaboration, productivity and flexibility to respond to changing business environments. Our offerings include:

UNIFIED COMMUNICATION & COLLABORATION (UCC)

Unified Communication and Collaboration is an IP Telephony solution that integrates real-time enterprise communication services such as voice, video, instant messaging, presence, conferencing, collaboration, unified messaging and mobility to enhance organization convenience. We offer secure, scalable and innovative UCC solutions including hybrid communication which combines IP Telephony and legacy Analog Telephony for providing flexibility to the organizations. Hybrid systems ensures cost saving, investment optimization and assets utilization while providing advanced telephony features, newer applications and opportunities. A simplified architecture, a range of deployment models whether on premises or cloud and a management system that simplifies operations, reducing both CAPEX and OPEX. We offer

  • UC solutions for SME and Large Enterprises
  • IP-PBX and PBX solutions for SOHO and Small Business
  • Varied range of IP phones including touchscreen, video and soft phone
  • Media Gateways FXO, FXS, GSM
  • Unified Communication and Centralized Management Software

CONFERENCING SOLUTION

With cost savings being at the forefront of organization decisions, voice and visual communication comes in as excellent virtual tool to enhance one’s presence in multiple locations for key decisions without the baggage of travel or relocation. Our Conferencing offerings includes high-definition boardroom solutions, desktop and mobility solutions and video for unified communication. These offerings include

  • Video Room Systems from huddle room to board room
  • Web Audio and Video Conferencing and Meeting solutions
  • Conference Cameras, Speakers, Microphones

Customer Communication Management (CCM)

With our CCM solutions, organizations can manage all customer communications from digital and print channels from a single, central platform. The system map, merge and process data from all business applications. It creates templates to cover all organization’s fully personalized communication needs including notifications, correspondence, emails, statements, policies and more. And generate high volume physical and on demand digital communications at the speed and scale demanded by the organization. We provide the following solutions:

OMS-500 Output Management Software

OMS-500 is an easy to manage software that helps Corporates/SMBs etc. to optimize their output and extend their communication possibilities beyond physical mail.

  • OMS-500 merges document flows, aggregates document, adds page backgrounds (letterhead) and optical marks and sends processed flows to all output types based on customized business rules
  • Aggregate documents (when possible) and send only one mail instead of 2 for the same recipient.
  • Enhance the brand/corporate image perceived by your customers
  • Save on postage
  • Save time
  • Customize even more your documents and target your communication. You can add standard or customized enclosures to all your communications based on a criterion and in a few clicks only. Enclosures can be either identical for all recipients or customized based on business rules specified in OMS-500.
  • Ensure Production planning rationalization, peaks anticipation, resource planning
  • Integrate a multi-channel communication with existing applications and systems can be expensive and difficult to implement.
  • OMS-500 can add automatically logos, headers or footers when printing. Logos/headers/footers are applied to the exact position that you specified. Define a conditional display of headers, footers, logos in case of several brands
  • OMS-500 can apply all types of optical marks (OMR, BCR, Data-Matrix), on documents to automate and secure the insertion, if required.
  • OMS-500 is capable of preparing your processed files for archiving. If you have a storage solution or an electronic safe, your output files from OMS-500 are ready to be saved. In one click, your documents are printed and also ready to be archived
Quadient Inspire platform

The only fully integrated, any-premise enterprise CCM solution

  • Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform.
  • Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT. 
  • Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalized, omnichannel customer communications. 

Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise. These are:

  • Design-Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage and publish even the most complex and regulated communication templates.
  • Customize-Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance.
  • Produce-Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.  
  • Deliver-Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel coordination capability automatically attempts redelivery on alternate channels to ensure engagement.
  • Transform to Digital-Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.
  • Hosted Managed Services-Do more with less. Quadient Hosted Managed Services (QHMS) is a tailored service that empowers customers with the power of Inspire Flexwhile removing all the hassle of managing the application or its hosted infrastructure. With QHMS you benefit from the planet’s most intelligent CCM solution without any heavy lifting. Free IT for other business initiatives and let the experts get you to value quicker. 

Archive & Retrieval-Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.